Shipping policy
FLAT RATE SHIPPING
Orders are generally shipped within 2-3 business days using Australia Post. All prices shown in USD (converted from AUD + $1 AUD handling fee).
DOMESTIC SHIPPING RATES (Australia):
- Standard: Small parcels ($8-11 USD) | Med/Large parcels ($10-15 USD)
- Express: Small parcels ($11-15 USD) | Med/Large parcels ($14-19 USD)
INTERNATIONAL SHIPPING RATES:
| Region | Service | Small Parcel Range | Med/Large Parcel Range |
|---|---|---|---|
| New Zealand | Standard | $13-15 USD | $24-27 USD |
| Express | $24-27 USD | $35-39 USD | |
| India / Japan & Asia | Standard | $17-20 USD | $27-31 USD |
| Express | $28-32 USD | $40-45 USD | |
| USA & Canada | Standard | $19-22 USD | $30-34 USD |
| Express | $30-34 USD | $43-48 USD | |
| UK & Europe | Standard | $22-25 USD | $33-37 USD |
| Express | $33-37 USD | $48-54 USD | |
| South America | Standard | $22-25 USD | $33-37 USD |
| Express | $33-37 USD | $48-54 USD |
*Rates represent estimated ranges based on current Australia Post quotes + handling fee. Exact rates calculated at checkout based on parcel weight/dimensions.*
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@artofplaygames.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@artofplaygames.com