Terms of Service
Terms of Service
Art of Play Interactive Pty Ltd
ABN 17 166 220 757
62/30 Russell St, Melbourne VIC 3000, Australia
Website:
Last Updated: 18 May 2026
1. About These Terms
These Terms of Service ("Terms") govern your access to and use of the Art of Play Interactive online store at
("Store") and the purchase of products from Art of Play Interactive Pty Ltd (ABN 17 166 220 757) ("we", "us", "our").
By placing an order or browsing the Store, you agree to be bound by these Terms. Please read them carefully before purchasing. If you do not agree, please do not use the Store.
These Terms are governed by the laws of Victoria, Australia. If you are an Australian consumer, nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law ("ACL"), which forms Schedule 2 of the Competition and Consumer Act 2010 (Cth).
2. About Us
Art of Play Interactive Pty Ltd is an Australian game studio and retailer incorporated in Victoria, Australia. We sell physical merchandise, physical console games, digital game copies, and related products through our online store.
Contact:
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Email:
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studio@artofplayshop.com
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Address: 62/30 Russell St, Melbourne VIC 3000, Australia
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ABN: 17 166 220 757
3. Eligibility
By using the Store, you represent that you are at least 18 years of age, or are accessing the Store with the consent and supervision of a parent or legal guardian. You also represent that you have the legal capacity to enter into a binding contract in your jurisdiction.
4. Product Types
We sell the following categories of products through our Store:
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Physical Goods — physical merchandise (apparel, accessories, collectibles, tabletop games, etc.)
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Physical Console Games — boxed/cartridge game copies for console platforms
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Digital Game Copies — licence keys or download codes for games delivered via email or a digital platform (including but not limited to Steam or console storefronts)
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Pre-Order Products — advance orders for upcoming physical or digital products prior to their official release date
Specific product descriptions, system requirements (where applicable), and platform compatibility details are listed on each individual product page. It is your responsibility to verify compatibility before purchasing.
5. Pricing and Payment
5.1 Pricing
All prices displayed on the Store are in Australian Dollars (AUD) unless otherwise stated. We sell globally; prices shown to international customers may be displayed in their local currency for convenience, but the binding transaction currency is AUD.
5.2 GST
Goods and Services Tax (GST) of 10% is applicable to orders placed by customers with an Australian delivery address or billing address. GST is included in the displayed price for Australian customers. International customers are not charged Australian GST; however, you are solely responsible for any import duties, customs fees, local taxes, or other charges imposed by your country's authorities.
5.3 Payment
We accept payment methods as listed at checkout. Full payment is required at the time of order placement, including for pre-order products. We use secure, third-party payment processors. We do not store your full payment card details.
5.4 Pricing Errors
We reserve the right to correct any pricing errors. If an order is placed at an incorrect price due to a typographical or system error, we will notify you and give you the option to confirm the order at the correct price or cancel it for a full refund.
6. Orders and Contract Formation
A contract between you and us is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including where:
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A product is out of stock or unavailable;
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Payment cannot be verified or is declined;
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We suspect fraud or unauthorised use; or
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There has been a pricing or product description error.
If we cancel your order, you will receive a full refund of any payment made.
7. Shipping and Delivery
7.1 Physical Goods
We ship physical goods globally. Estimated delivery timeframes are provided at checkout and are indicative only. We are not responsible for delays caused by customs, postal services, or other circumstances beyond our control.
Risk of loss and title for physical goods passes to you upon dispatch from our warehouse.
7.2 International Shipping
International customers are responsible for all customs duties, import taxes, and any related fees imposed by their country. Art of Play Interactive is not liable for any delays or costs arising from customs clearance.
7.3 Digital Goods
Digital game copies and licence keys are delivered to your nominated email address, typically within 24 hours of payment confirmation (and subject to stock availability). Delivery of digital goods does not constitute physical shipment and is not subject to shipping fees.
8. Pre-Orders
8.1 General Pre-Order Terms
When you place a pre-order, you are reserving a product prior to its release or dispatch date. Full payment is taken at the time of placing the pre-order. An estimated release or dispatch window will be displayed on the product page at the time of purchase.
Estimated release dates are subject to change. We will notify you by email of any material changes to the estimated release date.
8.2 Pre-Order Cancellations by You
You may cancel a pre-order and receive a full refund at any time up to 7 days before the estimated dispatch date. To request a cancellation, contact us at
studio@artofplayshop.com
with your order number.
Cancellation requests received less than 7 days before the estimated dispatch date may not be accepted, as fulfilment processes may already have commenced.
8.3 Pre-Order Cancellations by Us
If we are unable to fulfil your pre-order (for example, due to a product being cancelled, indefinitely delayed, or unavailable), we will cancel your pre-order and issue you a full refund. We will notify you by email in such circumstances.
8.4 Playtest Key Redemption — Non-Refundable Pre-Orders
Where a pre-ordered product includes access to a playtest, beta, or early access programme, you may receive a playtest key ("Playtest Key") delivered to your nominated email address prior to the product's official release.
Once you redeem a Playtest Key (i.e., you activate, register, or otherwise use the key on any platform, device, or account), your pre-order becomes non-refundable, except where required by law (including under the Australian Consumer Law in the event of a major failure).
Receipt of a Playtest Key by email alone, without redemption, does not affect your cancellation rights under clause 8.2.
You will be notified at the time the Playtest Key is issued that redemption of the key constitutes acceptance of this condition.
9. Digital Goods — No Change of Mind
Digital game copies and licence keys are non-refundable once delivered (i.e., once the key or download code has been sent to your email address), except where:
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The digital key is invalid, non-functional, or has already been redeemed by a third party through no fault of your own; or
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You are entitled to a remedy under the Australian Consumer Law or applicable law in your jurisdiction.
Please ensure you check product compatibility and platform requirements before purchasing digital goods, as change-of-mind refunds are not available once delivery has occurred.
10. Consumer Guarantees (Australian Customers)
For customers in Australia, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Our refund and returns policy (available separately on the Store) sets out how we handle returns and refunds in practice and operates alongside, and does not limit, your ACL rights.
11. International Customers — Consumer Rights
If you are purchasing from outside Australia, your local consumer protection laws may grant you additional rights. These Terms do not seek to exclude any rights you are entitled to under the mandatory laws of your jurisdiction. However, to the extent permitted by applicable law, Australian law governs these Terms.
12. Intellectual Property
All content on the Store — including but not limited to game titles, artwork, logos, characters, trademarks, written content, and software — is owned by or licensed to Art of Play Interactive Pty Ltd. Nothing in these Terms grants you any right, title, or licence to use our intellectual property except as strictly necessary to use the Store for its intended purpose.
Purchase of a physical or digital product grants you a personal, non-commercial licence to use that product in accordance with its applicable end-user licence agreement ("EULA"). Resale, redistribution, or commercial exploitation of digital game keys is strictly prohibited.
13. Accounts
If you create an account on the Store, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately if you suspect unauthorised use of your account. We reserve the right to suspend or terminate accounts that breach these Terms.
14. Prohibited Conduct
When using the Store, you must not:
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Use the Store for any unlawful purpose or in violation of any applicable laws;
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Attempt to gain unauthorised access to any part of the Store or its underlying systems;
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Use automated tools (bots, scrapers, crawlers) to access or extract data from the Store without our prior written consent;
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Resell or redistribute digital keys or codes obtained from the Store for commercial gain;
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Submit false, misleading, or fraudulent orders or payment information;
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Engage in any conduct that disrupts or interferes with the normal operation of the Store.
15. Limitation of Liability
To the maximum extent permitted by law, Art of Play Interactive Pty Ltd's total liability to you for any loss or damage arising out of or in connection with your use of the Store or any product purchased is limited to the amount you paid for the relevant order.
We are not liable for any indirect, consequential, incidental, special, or punitive loss or damage, including loss of profits, loss of data, or loss of opportunity, howsoever arising.
Nothing in this clause limits any liability that cannot be excluded by law, including under the Australian Consumer Law.
16. Disclaimer of Warranties
Except as required by law, the Store and all content are provided "as is" without warranties of any kind, whether express or implied. We do not warrant that the Store will be uninterrupted, error-free, or free from viruses or other harmful components.
17. Third-Party Links and Platforms
The Store may contain links to third-party websites or platforms (e.g., Steam, console storefronts). We are not responsible for the content, policies, or practices of any third-party platform. Your use of third-party platforms is subject to their respective terms and privacy policies.
18. Privacy
We collect and handle your personal information in accordance with our Privacy Policy, available at
https://artofplayshop.com/policies/privacy-policy
. By using the Store, you consent to our collection and use of your personal information as described in that policy.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
19. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on the Store with a revised "Last Updated" date. Your continued use of the Store after any changes constitutes acceptance of the updated Terms. For material changes, we will endeavour to provide notice via email or a prominent notice on the Store.
20. Governing Law and Dispute Resolution
These Terms are governed by the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria for any dispute arising out of these Terms or your use of the Store.
We encourage you to contact us first to resolve any dispute informally at
studio@artofplaygames.com
. If a dispute cannot be resolved informally, either party may pursue their legal remedies.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
22. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and any other policies published on the Store, constitute the entire agreement between you and Art of Play Interactive Pty Ltd in relation to the subject matter herein and supersede all prior agreements or understandings.
Art of Play Interactive Pty Ltd — ABN 17 166 220 757 — 62/30 Russell St, Melbourne VIC 3000